Senior Salesforce Consultant
Job Description
About the role:
Are you looking to work for a company where you can grow, and hone your skills to keep up with the evolution of technology? Then, look no further.
What you will do:
Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
Coordinator system maintenance including Security Reviews, Release Updates, Product/Service Updates, Health Check, and Optimizer.
Handle Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
Lead projects to optimize Salesforce performance and user adoption.
Perform trend analysis and develop action plans for improving SLAs and reducing case volume and problems.
Present, document and discuss technology solutions with business and key stakeholders.
Identify unused or underutilised platform features.
Improve Salesforce data quality, implementing rules and automation as needed.
Handle end user support tickets and also train new users on how to use the software.
Help maintain data cleanliness throughout the system via record clean-ups, deduplication, validation rules, and automations.
Help create and maintain both team-facing and technical documentation.
Peer review team members’ platform changes.
What you’ll bring:
You are a Salesforce trailblazer.
Used to picking apart a problem until you find the right solution.
Good in building strong relationships with your teammates and your customers.
Never shy away from challenging projects and enjoy stepping outside of your comfort zone.
Strong believer in continuous improvement and never miss an opportunity to sharpen your skills.
A real team player that believes the best solutions are done in a group.
3+ years’ experience in designing robust and powerful Salesforce solutions.
3+ certifications including Sales and Service Cloud Consultant.
Proven experience in business analysis.
the ability to lead requirement gathering workshops.
the ability to understand a client’s problem and come up with multiple solutions.
Our clients are one of the leading Salesforce Summit Partners in Australia and experts in delivering successful multi-cloud Salesforce projects for the last 10 years.
Benefits:
Competitive salary
Awesome workplace and work life balance
Work from home
Compensated after-hour work
Opportunities for advancement
